SOUL SURF SCHOOL TERMS & CONDITIONS

By booking any of our products or services, you confirm that you have read, understood and agree to our Terms & Conditions.

Arriving for Your Lesson

– Arrive at least 15 minutes before your lesson.
– Late arrivals who miss departure are treated as no-shows, with no refund or reschedule.

Changes & Customer Cancellations

– 24+ hours’ notice: Reschedule, receive a credit or convert your lesson into a gift voucher.
– Less than 24 hours: No refund or reschedule.
– School holidays and public holiday weekends: At least 72 hours’ notice is required.
– Bookings of four or more people: No refund if cancelled within five days.
– Peak-period and group-booking rules override the standard 24-hour policy. Providing the required notice does not guarantee a monetary refund.
– Requests must be made in writing. Notice starts when we receive your request.

Surf Lessons Booked Through Third Parties

– For lessons booked through an agent or booking platform, contact them for changes, cancellations and refunds.
– Our lesson and cancellation terms apply alongside your agent’s booking terms.
– Approved refunds are normally arranged through whoever took your payment.
– Our permitted booking and administration deductions apply. Your agent may have separate fees.

Booking & Administration Fees

– Approved customer-requested refunds may incur reasonable, actual and unrecoverable booking, payment-processing and administration costs, capped at 5% of the amount otherwise refundable.
– No deduction applies to reschedules, credits, gift vouchers or cancellations by us or another operator, except weather-related deductions outlined below.

Weather & Surf Conditions

– Lessons run rain or shine when safe. Choosing not to attend falls under our customer cancellation policy.
– Unsafe conditions may require a change of time, location or date. We’ll give as much notice as possible.
– If no suitable alternative is agreed, we’ll provide a refund.
– We may deduct reasonable, actual and unrecoverable booking expenses, capped at 5% of the amount otherwise refundable.

Other Cancellations by Soul Surf School

– Group and kids’ lessons require at least four participants. If minimum numbers aren’t reached, we’ll contact you with options.
– If no suitable alternative is agreed, we’ll refund the cancelled lesson.

Surf & Stay

– Packages are subject to The Surf House’s availability and pricing.
– Seven or more days’ notice: Changes subject to availability; customer cancellations receive a 50% refund, subject to our Booking & Administration Fees.
– Less than seven days: No refund or reschedule.
– Notice is measured from the package start. These rules override standard lesson cancellation terms.
– If we or our accommodation partner cancel any part of your package, we’ll help arrange an alternative or applicable refund.
– Weather-related deductions for the surf component follow our Weather & Surf Conditions terms.

Other Adventures Booked Through Us

– We act as the booking agent for kayaking, skydiving and other activities. Your confirmation identifies the operator.
– The operator’s terms are available before booking and apply alongside ours.
– Contact Soul Surf School for changes, cancellations and refunds.
– Changes depend on operator availability and terms. Any fees or price differences will be explained before you agree.
– Customer cancellations may incur operator charges and permitted deductions under our Booking & Administration Fees.

Receiving Your Refund

– Refunds normally return to the original payment method. If unavailable, we’ll agree on an alternative with the original payer.
– Allow several business days after processing for funds to appear.
– Third-party refunds may take longer. We’ll advise you of known delays.

Gift Vouchers

– Purchased vouchers are valid for three years from issue, with expiry shown on the voucher.
– Vouchers cannot be exchanged for cash or refunded for change of mind.
– Bookings are subject to availability and cancellation terms. Late cancellations and no-shows may forfeit the value used.
– If we cancel, we’ll restore the voucher value without a deduction, subject to any other remedy required by law.
– Promotional and donated vouchers may have different conditions, stated when issued.

Lesson Photography

– Photographer attendance depends on participant numbers, weather and conditions.
– If no photographer attends, prepaid photo packages will be refunded without a booking or administration deduction.